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  • FAQs

  • Frequently Asked Questions

    The following information will hopefully answer most questions you have, if not, or your question doesn’t appear here, call our Customer Service No: 0845 094 9178 (calls charged at local rates) any weekday between 9.00am and 5.00pm and we will help you by phone.

    Q. How do I contact KickZoo?

    A. Very easy;-

    • Email us at Contact@KickZoo.com
    • Call our Customer Service No: 0845 094 9178 any week day between 9.00am and 5.00pm
    • Write to us at: KickZoo, P.O Box 2808, Bristol BS5 5DN

    Q. What happens after I place my order online?

    A. You will receive an email confirming your order. We aim to despatch all products within one working day of your payment being successfully processed.

    Q. What cards does KickZoo accept?

    A. We accept all major Debit and Credit cards. This includes Mastercard, Visa, Maestro, Solo and Visa Electron.

    Q. Does KickZoo have a print catalogue?

    A. No, we are a focused web-based business, but for those of you who like to have something in your hands to read, we do have our complete product range available on an A1 poster. Send requests to Contact@KickZoo.com

    Q. Is my payment safe online?

    A. The security of the KickZoo website is essential to your enjoyment and use of our site and to our on-going business. We take the security of the information you supply to us very seriously. We use a secure independent server and all data that you supply for the fulfilment of your order is encrypted. We are using reliable payment partners that are behind many sites that you will already have visited. We have used the latest security technology in our site.

    We have designed the KickZoo site to be safe and secure to use, but if you are still not totally convinced, then you are welcome to place your order over the phone with a card on our Customer Service No: 0845 094 9178, or send us a cheque/postal order (payable to KickZoo) to KickZoo, P.O Box 2808, Bristol BS5 5DN.

    Q. When will I receive my goods?

    A. We have made a real effort to simplify our delivery options and to keep charges, if any, to a minimum. We will never profit from a delivery charge, if there is a cost it will either be subsidised by us, or passed on to you.

    • Small orders below £15 will be delivered Free of Charge by first class post.
    • Standard orders (valued £16 to £74) will be delivered on a Next Day courier service at a subsidised charge of just £3.99.
    • Larger orders of £75 and above will be delivered Free of Charge, Next Day by courier.
    • Highlands & Islands and beautiful sunny spots in the World, call our Customer Service No: 0845 094 9178 for a quotation at cost.

    Our Next Day courier service does require a signature. If you are not in, do not worry, our courier will leave a delivery card and you can arrange a new delivery at your convenience. We insure all our deliveries.

    For further details click on our Delivery button on the home page, or view our Terms and Conditions.

    Q. What is your return’s policy?

    A. In the unlikely event that you are not super happy with your purchase, or your own size seems to have grown or shrunk since you ordered, relax, you can return any product within 14 days of despatch, as long as the product is unused, unwashed, in new condition (with tags) and in its original packaging. The cost of the return is the responsibility of the customer.

    All our products are manufactured to the highest standards and are guaranteed against manufacturing faults, however nobody and no product is perfect, so in the very unlikely event that you do unfortunately experience a manufacturing fault please call our Customer Service No: 0845 094 9178 and ask for Returns and you will be given an authorisation number. The product must be returned unused, unwashed, in good condition and with its original packaging. The cost of the return is the responsibility of the customer, but we will of course send you a replacement product free of charge. If the exact replacement is not available, you will have a choice of an alternative product of the same value, or a full refund to your credit card. We will endeavour to resolve all returns within 10 working days of receipt of the product, unless we have to return them to our manufacturers for a final inspection.

    The final decision on whether a product is faulty will reside with KickZoo and our manufacturers. The success of our site relies on happy, contented users, we will therefore do everything we can to resolve any issues you may have, but we do also know what wear and tear looks like!

    Returns Department
    KickZoo
    P.O Box 2808
    Bristol
    BS5 5DN